Grievance redressal
How to report content, accounts, or conduct on Aapta — and who is accountable for resolving it.
Section 5(3) of the Digital Personal Data Protection Act, 2023 gives you the right to read this notice in English or in any language listed in the Eighth Schedule to the Constitution of India.
Available today: English and Hindi. Hindi is 1 of the 22 Eighth Schedule languages — the remaining 21 are being added.
Grievance Officer
Grievance Officer (appointment pending)
Aapta (entity name pending registration)
Registered address pending — to be published at launch
Email: grievance@aapta.example
Complaints are acknowledged within 24 hours and resolved within 15 days of receipt, per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended.
Fastest path: report it where you see it
Every post, message, profile, review, and chat on Aapta carries an in-place Report action, and every person can be blocked or muted. In-place reports reach the same moderation team and carry the exact context with them — they're usually resolved fastest.
File a formal grievance
You can file a grievance without an account by emailing grievance@aapta.example with a description of the issue and a link to the content.
Signed-in users can file and track grievances directly: sign in.
Law-enforcement and court requests: write to grievance@aapta.example with the legal basis of the request. Note that private conversations on Aapta are end-to-end encrypted — the platform does not hold their readable content.
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